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Frequently Asked Questions

Welcome to Bitbanker
About
Company Information
How to Use
Services and Account Operations
Bitbanker Account and Taxes
How Can I Track My Transaction?
If you need additional help
Got more questions?
Fee Structure and Limits
Trading Fees
Cryptocurrency Deposits and Withdrawal
Deposit and Withdrawal of Fiat
Transfers within Bitbanker
Application
Mobile app for Android
Web application
Registering and Setting up an Account
How to Register
How to Log in
Account Setup
How to Protect Your Account
Account Balance
Verification (KYC)
What is KYC and Why It Is Necessary
How to Pass KYC Verification
Document Requirements
How long does document verification take?
Why Your Application May Be Rejected
What to Do If Your Application Is Rejected
Security
What is two-factor authentication and how to enable it
Why was my operation blocked? What is suspicious activity?
I changed my phone, I want to transfer Google Authenticator to it
How to change your password
Transaction verification
How to Avoid Scammers
Corporate Account
How to Register a Corporate Account
Authorization, Profile, and Balance
Deposits, Transfers, and Withdrawals
Depositing crypto
Depositing fiat
Depositing Funds via QR Code
Depositing Funds via SBP
Cashless withdrawal to a bank account
Cryptocurrency withdrawals
Withdrawal of fiat funds
What is RUBR?
Transfer confirmation
How to cancel a cash transaction
Transfers within Bitbanker
Cashback for Transfers to Unregistered Emails
How to Transfer to an Unregistered User
What is a Memo and Why Is It necessary?
Virtual payment cards
How do Bitbanker virtual payment cards work
How to issue a card
How to Top Up the Card
How to Freeze or Block the Card
Card Information and Statuses
How to Add the Card to Your Smartphone Wallet
What Can I Pay for with the Card
Terms of issuance and maintenance
Bitbanker Offices and Trusted Exchangers
Moscow
Saint Petersburg
Rostov-on-Don
Krasnodar
Novosibirsk
Yekaterinburg
Stavropol
Voronezh
Kazan
Ufa
Samara
Chelyabinsk
Trusted Exchangers
Notifications
How do notifications work
How to enable notifications in the Telegram bot
How to enable email notifications
Telegram Bot
Connect the Telegram Bot to Your Account
Top Up Your Balance via the Bitbanker Telegram Bot
Check Your Balance
Fund Transfers via the Bitbanker Telegram Bot
Cashback for transfers via the Telegram Bot
P2P Deposit and Withdrawal
What is P2P Trading?
How to Create an Offer
Canceling a Transaction Without Operator Assistance
The Transaction Process
Resolving Disputes
Checking Transaction History and Status
Service Rules
How to Avoid Scammers in P2P
Currency Trading Orders
Types of orders
How to create an order
How to cancel an order
The order has not been canceled, or the tokens were not transferred to the account
Where can I see my operations history?
Where can I see my open orders?
I placed an order to buy 100 coins, and only 20 coins were transferred to me. Why?
I placed an order, but for some reason, it was not executed. At the same time, I see that buy orders, with a cheaper price, have already been processed. Why?
Earnings on Limit Orders
OTC Transactions
Creating an OTC Transaction
I Received an OTC Transaction Proposal
Transaction Statuses
Investing
What are Bitbanker Investments
Exploring investment products
How to invest
Monitoring your investment performance
How to Sell My Acquired Products
How Income is Accrued
Manage Your Investments
Risk Disclosure
Deposits
How to open a deposit
Conditions for opening a deposit
When and how can I close a deposit?
Is there a guarantee that I will receive interest on Bitbanker products even if the cryptocurrency market falls?
Where can I view my payment history?
Loans
How to get a loan
Loan terms
How to repay a loan
What happens if you don't pay off your loan on time?
Why is the amount of the loan not equal to the collateral?
Where can I find the history of transactions with loans?
Crypto Payment Processing
How to create an invoice
How to check an invoice payment
Commissions
API Documentation
Widget Installation for Crypto Payment Processing
Promo codes
Sign Up with a Promo Code
Referral Program Terms
I Registered Using a Promo Code
A User Registered Through My Link
How to Create a New Promo Code
Where to View Referral Program Statistics
Deleting Your Account
How to Delete Your Account
Document Requirements

Please read the document photo requirements carefully. This information will help save time and pass verification on the first attempt.

Only color photographs or scans in JPG, JPEG, PNG, or PDF formats are accepted. The file size must be at least 100 kilobytes or 300 DPI. The system cannot accept and verify screenshots or photos uploaded from social media.
All data on the document photo must be legible and not blurred.
All details on the document copy or photo must be visible, including the corners.
The passport must be valid and not expired.
Only complete and undamaged documents are accepted.
You must upload a full spread of the passport.
Any corrections or editing marks on the document photos are prohibited. Photos converted from one format to another are also not allowed.
Duplicates are not allowed: you cannot use the same documents for multiple verifications.
Accepted Languages for Documents

The verification system can process identity documents in over 40 languages from more than 220 countries and territories.

For Amharic, Bengali, Burmese, Dari, Divehi, Hindi, Khmer (Cambodian), Kinyarwanda, Lao, Mongolian, Nepali, and Sinhalese, documents are only accepted with Latin characters.

If the document is in a country-specific script, a notarized translation must be provided.

The verification is conducted automatically by our technical partner, so Bitbanker support cannot influence the process.