Frequently Asked Questions

When you click “Buy” on an investment product page, you create a purchase request for one or more lots. The funds will be held in a technical account until they are allocated to the strategy.

Once the request is created, you will receive an email confirmation, and the status in your personal account under “My Investments” will change to “Pending.”

To cancel a request, please contact support. The funds will be returned to your balance, and you’ll receive an email confirmation. The status in “My Investments” will update to “Canceled.”

Once the administrator transfers the funds to the strategy, the status will change to “In Investment Product.” You’ll also receive a confirmation email.

From this point on, your investment income will start accruing based on the product’s terms. You’ll receive notifications for each income accrual. You can track all deposits in the “Investments” → “My Investments” section.

When you sell your lots, you’ll get a notification that your sell request has been accepted. Once the transaction is complete, you’ll receive an email confirmation, and the status will change to “Completed.”

You can cancel a sell request before it is processed by contacting support. If canceled, the status will change to “Canceled,” and you will receive a notification.