FAQ

Commissions and Limits
Trading commissions
Market order (at the best price)0.15%
Limit order (set price)0.10%
Cryptocurrency Deposits and Withdrawals

The size of the commission for withdrawals depends on the commission of the selected blockchain and the value of the asset being withdrawn. The values are subject to change, so always check the information represented on the page of the withdrawal operation.

NameTickerDeposit commissionMinimum depositNetwork commission upon withdrawal Minimum withdrawal amount
BitcoinBTCFree0.0005 BTC0.0003 BTC0.0005 BTC
Bitcoin BEP-20BTCWe do not accept deposits-0.00001 BTC0.0005 BTC
EthereumETHFree0.005 ETH0.004 ETH0.01 ETH
Ethereum BEP-20ETHWe do not accept deposits-0.0001 ETH0.0002 ETH
Tether ERC-20USDTFree50 USDT10 USDT50 USDT
Tether BEP-20USDTFree50 USDT1 USDT50 USDT
Tether TRC-20USDTFree50 USDT1 USDT50 USDT
USD Coin ERC-20USDCFree50 USDC10 USDС50 USDС
USD Coin BEP-20USDCFree50 USDC1 USDС50 USDС
USD Coin TRC-20USDCFree50 USDC1 USDС50 USDС
Fees are subject to change without prior notice. Please check the current commission rates on the website before carrying out any operations.
Deposit and Withdrawal of Fiat

When depositing funds through one branch and withdrawing through another, a fee of 1.5% of the withdrawal amount will be charged.

NameTokenDeposit commissionsMinimum depositWithdraw commissionsMinimum withdraw
RubleRUB05000 RUB05000 RUB
Dollar (Russia)USD.R0100 USD0100 USD
Dollar (Kyrgyzstan)USD.K0100 USD0100 USD
DirhamAED0100 AED20 USD100 AED

Withdrawal via SWIFT

The minimum withdrawal amount is 100 USD, the maximum withdrawal amount is 1 million USD.

Amount rangeWithdrawal fee
100 – 2,000 USD100 USD
2000 – 9,999 USD5%
10,000 – 49,999 USD4%
50,000 USD and more3%
Withdrawal to VISA cards

Commission — 50 USD

Minimum withdrawal amount — 100 USD

Maximum withdrawal amount — 1500 USD

Transfers within Bitbanker

All transfers between clients within the Bitbanker service are commission-free.

Registering and Setting up an Account
How to Register

Step 1. Click on the “Sign Up” button or follow the link.

Step 2. Fill in all the data and click on the “Sign Up” button.

Step 3. An email with a confirmation code will be sent to the specified email address. Enter the code on the site.

Congratulations! You have opened an account with Bitbanker.

If you did not receive a confirmation email, please double-check your email. Then, check your Promotions and Spam folders. If there is no letter in any of these folders, please write to our support team via the online chat (the icon in the lower right corner of the site).

After registration, you can:

Deposit or withdraw cryptocurrency from the account;
Buy/sell cryptocurrency;
Transfer funds to other clients of Bitbanker.

To top up your account with Rubles, Dollars or UAE Dirhams, go through the verification procedure (KYC).

KYC is proof of your identity as stated on the passport. Read more in the “Verification (KYC)” section.

How to Log in

Before entering your username and password, please make sure that you are on the https://bitbanker.org website. Please check the address bar.

The “Login” button is located in the upper right corner of the site.

Click on it and a login form will open.

Account Setup

Click on the profile icon in the top right corner and select the “Account and KYC” section.

Fill in the details:

Nickname
First and last name
Date of birth
Country and address of residence

Be advised! Once you save the provided information, you will not be able to change it yourself later on.

How to Protect Your Account

In the “Security” section, you can:

Enable two-factor authentication
Change your password
Two-factor Authentication

This is the protection of your account with the help of an additional code.

You need to enter your username and password to access your account, and then the service asks you to enter a verification code that can be found on your phone in the Google Authenticator application. This code changes every 30 seconds.

The verification code will not allow an attacker to log into your account, even if they know the password.

How to enable Two-Factor Authentication.

Download the Google App Authenticator or any similar app from Play Market or AppStore on your phone.

Then go to the “Security” section and click on the slider.

Scan the QR code with the scanner in the application or enter the number manually (click on the line “Can't scan the QR code?”).

Enter the code from the authenticator app.

Congratulations! You have enabled two-factor authentication. Write down the code from the screen in a safe place.

What to do if you lose your code/password

Email support @bitbanker.org in this case. You will have to provide:

KYC data;
Account login;
Data on recent deposits and withdrawals of currencies.
Changing Your Password

To keep your account safe, we recommend you to:

Change your password every 30 days;
Choose unique and complex combinations that include uppercase and lowercase letters, numbers and symbols;
Keep the password in a safe place and never share it with anyone.

How to change your password

Open the “Security” settings sections. At the bottom of the window, enter a new password and repeat it.

After that, click on the “Change Password” button. Congratulations!

Account Balance

The account balance can be found in the rectangle on the right. It shows only the currencies that are currently on your balance.

By clicking on the “View All” button, you will see all your funds.

Including:

Locked. Funds involved in operations. You have placed an order to buy/sell cryptocurrency at your own price, sent a request to withdraw funds from your account;

Funds pending. Funds that will be credited to your account. You have applied for a balance top up or are waiting for payment on an invoice.

Verification (KYC)
What is KYC and Why It Is Necessary

KYC (Know Your Customer) is a passport verification procedure so you confirm your identity.

Why verification is needed:

1. After passing the KYC procedure, you will have access to operations with fiat currencies, including Rubles, Dollars and UAE Dirhams.

2. We will restore you access to your account using your passport if you forgot your password.

3. Also, the exchange protects itself with the help of verification, and you from “dirty” money obtained illegally via terrorism or money laundering.

Without passing verification, you will be able to top up your account only using cryptocurrencies.

How to Pass KYC Verification

The verification process is simple and takes a few minutes.

Go to the “Account & KYC” section and upload 3 photos:

1. Passport: passport, national identity card or driver's license. All details must be clearly visible in the photo.

2. A document confirming your place of residence: a page of a passport with a residence permit, documents issued by state or other competent authorities, a utility bill with your full name and address.

3. Selfie with the passport.

Upload the original photo. You cannot edit it. Any attempt at edits may be considered an attempt at a scam.

Requirements for Document Photos for KYC Verification

Please carefully read the requirements for document photographs, as this will help you save time and pass verification from the first time.

Documents that are suitable:

1. Passport of the Russian Federation, international passport, or that of another country;

2. Statement from the bank;

3. Utility bill;

4. Tax documents;

5. A document confirming your place of residence as issued by local governments;

6. Judicial documents;

7. Documents issued by government or other competent authorities.

The passport photo needed to pass KYC verification:

Passport photo.

1. Use documents only with Latin letters;

2. Upload scanned copies or photos in JPG, JPEG, PNG or HEIC formats;

3. Use only color photographs;

4. Do not edit documents;

5. Do not cover documents with your fingers. All details of the documents on the copy or photograph must be clearly visible, including the corners of the document;

6. Please send files from 200 Kb to 8 Mb in size.

What is a document confirming the place of residence?

This is a passport page with a residence permit, a utility bill with your full name and home address, or a document confirming your place of residence as issued by local government authorities.

How to take a selfie with a document

1. All edges of the document should be visible;

2. All the information in the document must be readable, since we will not accept documents that have glare;

3. Take a selfie only with the document that you uploaded in the “Passport” field

How long does document verification take?

Document verification can take from an hour to a day. When we accept documents or ask you to change your photo, you will receive an email, and the status in the “Account and KYC” section will change.

If the documents need to be checked urgently, please write to the support service.

What to do if you made a mistake in the provided details

If you want to change the details, please write to the support service in the online chat - the icon in the lower right corner.

Deposits, Transfers and Withdrawals
Topping up your balance with cryptocurrencies

Step 1. Click on the “Deposit” button and select a cryptocurrency from the list.

Step 2. Scan the QR code or copy the Bitbanker wallet address.

Step 3. Pay attention to the minimum deposit amount. If you deposit a smaller amount, then the money will be locked until you top up the wallet again to the minimum required amount.

Step 4. Transfer the cryptocurrencies to the copied address.

Notice!

Before topping up the balance on the Bitbanker platform, be sure to check:

1. If the cryptocurrency that you want to deposit onto your account balance is present in the list.

2. Does the blockchain of the cryptocurrency you are depositing match the blockchain of the Bitbanker wallet? If you send Ether to a Bitcoin wallet, the money will be lost.

3. Have you entered the destination wallet address correctly?

Be advised, if you enter the data incorrectly and carry out the operation, the money will be lost, and we will not be able to help return it.

Any top up of the balance on the Bitbanker platform can be viewed in the “Operations History” section.

Topping up your balance with fiat money

To use fiat funds, you need to pass verification (KYC) of your account in Bitbanker. Without passing the KYC verification procedure, you can only use cryptocurrencies to top up your account.

Only new type cash Dollar bills are accepted with a face value of 100 USD. Also, we do not accept bills that have marks or stamps.

Balance top up options:

Cash Rubles and Dollars in Moscow
Cash dirhams in Dubai
Rubles from a bank card via the P2P service

In this section, we will explore cash top up options.

Minimum amounts for cash top up:

Rubles in Moscow — 5,000 RUB
Dollars in Moscow — 100 USD
Dirhams in Dubai — 100 AED
When depositing funds through one branch and withdrawing through another, a commission of 1.5% is charged. When depositing and withdrawing through one branch, no commission will be charged.

To top up your account, click on the “Deposit” button and select the desired currency.

In the top up form, enter:

1. The amount of funds deposited.

2. Who will deposit funds - you or another person.

And create an operation.

In the next step, you will see a code. Copy it and save it, since it must be provided to the operator in the office.

Write to the operator in the support chat that you want to top up your account and send the operation code. Then agree on a time for visiting the office and the operator will issue you a pass.

If another person will deposit the funds, then indicate their email so that they can complete the operation.

Cryptocurrency withdrawals

How to withdraw cryptocurrencies:

1. Click on the “Withdraw” button and select a cryptocurrency;

2. Select a network;

3. Enter the amount;

4. Enter the address of the wallet to which you will transfer the cryptocurrencies;

5. Check if the transfer network is selected correctly and the wallet address is entered correctly as well. If the wallet does not support the network you have chosen, then the money will be lost and we will not be able to help you return it.

Enter the verification code from the Google Authentication app and confirm the withdrawal using the email you receive.

Congratulations!

On the Operations History page, you can track the status of the withdrawal. Withdrawals are processed from 1 to 60 minutes depending on network load.

Withdrawal of fiat funds

To withdraw fiat funds, you need to verify your account in Bitbanker. Without passing KYC, you can only use cryptocurrencies.

Fiat currency withdrawal options:

Cash Rubles and Dollars in Moscow
Cash Dirhams in Dubai
To a bank card via P2P exchange

In this section, we will explore cash withdrawal options.

Minimum withdrawal amounts:

Rubles in Moscow — 5,000 RUB
Dollars in Moscow — 100 USD
Dirhams in Dubai — 100 AED
When depositing funds through one branch and withdrawing through another, a commission of 1.5% is charged. When depositing and withdrawing through one branch, no commission will be charged.

In the withdrawal form:

1. Choose a currency.

2. Enter the amount.

3. Choose who will receive the funds: you or another person.

When you click on the “Create Operation” button, the service will generate a code for you. Send it in the chat with the operator and agree on a time to visit the office. The operator will then issue you a pass.

If another person will be receiving the money, then indicate their email so that they can confirm the operation in the office.

Withdrawal via SWIFT Transfers

The transfer goes through our partner in Kyrgyzstan - Aiyl Bank. You can withdraw funds only to foreign accounts, not to those of Russian banks.

All operations with SWIFT transfers are available after passage of the KYC procedure.

Transfer times can take up to 6 business days. The minimum withdrawal amount is 100 USD, the maximum is 1 million USD.

Commissions

Withdrawal from 100 to 2,000 USD – 100 USD
Up to 10 thousand USD — 5%
Up to 50 thousand USD — 4%
Over 50 thousand USD — 3%

An intermediary bank commission, which depends on the bank itself, will also be charged in addition to the commission set by Bitbanker.

How to withdraw funds via SWIFT

1. On the main panel, click on the “Withdraw” button;

2. Choose Dollars;

3. Select the “SWIFT-transfer” withdrawal method;

4. Fill the form;

5. Create an operation

Next, the operator will check the entered data and send the funds during the working day. You will receive an email if you need clarifications on the provided information.

Withdrawal to VISA cards

You can withdraw from 100 to 1,500 USD to foreign VISA cards.

How to create an operation:

Go to the "Deposit and withdrawal" section, click on the "Withdraw" button;
Select the currency - USD.R or USD.K;
Select the withdrawal method - "To VISA card";
Fill the form.

The bank cards of countries it is impossible to withdraw to:

— USA

— DPRK

— Iran

— Sudan

— Myanmar (Burma)

— Cuba

— Syria

— Iraq

— Algiers

— Russia

USD.R and USD.K

What is USD.R and USD.K

This is the regular US Dollar, the letter after the dot indicates the physical location of the funds.

USD.R (US Dollar Russia) — dollars that can be deposited/withdrawn in cash at the Moscow office.

USD.k (US Dollar Kyrgyzstan) — dollars that can be deposited/withdrawn in cash in Kyrgyzstan (Bishkek).

Why are they separate?

Market exchange rates vary from country to country.

Let us compare the USD/USDT exchange rate in Kyrgyzstan and Russia. On the market of Kyrgyzstan for 1 Dollar you can buy 1.05 USDT, in Russia - 0.99 USDT.*

* The exchange rate stated is current at the time of writing.

The difference between the exchange rates is considerable, and if only one trading pair is left, then the offer will be unprofitable for some clients.

You can withdraw via SWIFT and VISA in both currencies, and withdraw in cash only in the country whose Dollar symbol is on your balance.

Transfer confirmation

Transaction confirmation is needed to transfer funds once. As soon as the sender transfers the funds, the transaction enters the blockchain for execution and inclusion in the block. This is where the active miners of the cryptocurrency network come into play. Thanks to their efforts, the network adds the transaction to the blockchain and confirms it (usually multiple confirmations are needed).

The speed of transaction confirmation depends on many factors:

Network load;
The amount of the commission specified during the transfer;
Internet connection speed, etc.

On average, transaction confirmation lasts from 30 minutes to several hours. However, sometimes it takes from 2 to 14 days if the network is overloaded. The withdrawal of funds will become technically possible when a certain number of confirmations by the network take place (depending on the type of cryptocurrency transferred).

The Bitbanker platform has set the following number of blocks required to confirm a payment:

CryptocurrencyTickerConfirmations
BitcoinBTC2
EthereumETH12
TetherUSDT12
How to cancel a fiat currency transfer

You created an operation to top up your account or withdraw Rubles, Dollars or Dirhams from it, but changed your mind. You can cancel it in the “Operations” section. Click on the trash can icon and confirm the operation in the window that opens.

Transfers within Bitbanker

You can transfer funds without commission to another client of Bitbanker. On the main page, click on the “Transfer” button.

Select the currency of the transfer, enter the amount and the email address using which the Bitbanker account was registered.

Click on the “Perform Transfer” button. The funds will be sent immediately to the client's account.

Orders
What is “Market order” and “Limit order”

The Market order allows you to buy or sell an asset instantly at the best price in the order book.

Its advantage is instant execution.

The Limit order is an order to buy or sell at your proposed price. The platform will automatically make an exchange when a matching offer appears in the order book.

How to create an order

Go to the “Buy and Sell” page and choose your desired pair.

Fill out the form to create an order:

Step 1. Choose an action: buy or sell.

Step 2. Select the type of order: Market order or Limit order.

Step 3. Fill out the form that corresponds to the selected order.

Step 4. Click on the “Buy” or “Sell” button.

Please note that you must have sufficient funds on your balance to place an order.

Congratulations!

If you placed a Limit order, you can see it in the “My Orders” section. It will appear in the window immediately or when the condition is fulfilled.

How to cancel an order

In the “Buy and Sell” section, find the order you want to edit and click on the pencil icon. An edit form will open and a “Delete Order” button will appear.

Important notice: You can only delete an order that has not yet been executed. Once the order is executed, it can no longer be canceled.

The order has not been canceled, or the tokens were not transferred to the account

Please, write to the support chat on the site and attach a screenshot of the order or error.

We will try to help you as soon as possible.

Where can I see my operations history?

Open the Operations history page. A list of all operations in descending order will open on the page.

Where can I see my open orders?

In the “Buy and Sell” section, click on the “Show My Orders” toggle switch.

I placed an order to buy 100 coins, and only 20 coins were transferred to me. Why?

The order was partially filled. Another Bitbanker client sold only 20 coins at your price. Your order will be filled in full when other clients show up and sell another 80 coins at your price.

Please wait until the order for the remaining coins is executed.

I placed an order, but for some reason it was not executed. At the same time, I see that buy orders, with a cheaper price, have already been processed. Why?

All orders are executed only by platform users.

The administration of the service does not conduct, does not control, and does not interfere with trading on the platform. If you want to speed up the operation, you can cancel the open order and create a new one with a different price.

Security
What is two-factor authentication and how to enable it

This is the protection of your account with an additional code.

Once you enter your username and password to enter your account, the service will ask you to enter a verification code that you will have on your phone in the Google Authenticator application. This code changes every 30 seconds.

The code will not allow an attacker to log into your account, even if they know the password.

How to enable two-factor authentication

Download the Google Authenticator app or any similar app from Play Market or AppStore on your phone.

Then go to the “Security” section and click on the slider.

Scan the QR code with a scanner in the downloaded app, or enter the number manually (click on the “can't scan QR code” button).

Enter the code from the authenticator app.

Congratulations! You have enabled two-factor authentication. Write down the code from the screen in a safe place.

What to do if you lose your code/password

Send the following information to support@bitbanker.org:

KYC data
Account login
Data on the latest deposits and withdrawals of currency
If you need additional help

If you have any problems or questions, please contact our support service via email at support@bitbanker.org or through the online chat (the icon in the lower right corner of the site).

Why was my operation blocked? What is suspicious activity?

If the program considers any activity in your account as suspicious, the transfer of funds may be frozen. You will see a message: “Suspicious Activity. Withdrawals temporarily frozen as well.

What kinds of activities are considered suspicious:

Change of password
Disabling of two-factor authentication
Change of the usual device. For example, you logged in from another computer, phone, tablet
Change of country

Why it is needed

This is how we protect your funds from attackers. This is a common security measure on many financial platforms.

How to unfreeze the funds

The message indicates the date and time when the freeze will be lifted. Unfortunately, you can only wait, because if your account was compromised by attackers, they can contact us in the same way on your behalf and ask to lift the freeze.

What should I do if I did not do anything and I received a notification of suspicious activity?

Change the passwords on your account and on your email immediately. Enable two-factor authentication and write to us in the support chat, we will help.

I changed my phone, I want to transfer Google Authenticator to it

I have access to an old device

1. On the phone that currently has two-factor authentication for your account, open the Google Authenticator app.

2. Go to settings and select “Export Accounts”.

3. Select “Export Accounts”.

4. The app will generate a QR code for the export.

5. On your new phone, download Google Authenticator.

6. In the application, go to the “Export Accounts” settings section and select “Import accounts”.

7. Scan the QR code.

The whole process will take no more than 5 minutes.

Congratulations! You have transferred Google Authenticator to your new phone and you can receive a verification code on it.

I don't have access to my old device

I have a reset code.

Download the Google Authenticator app on your new phone and use the reset code when setting up the app.

I don't have a reset code.

Send us an email at support@bitbanker.org, specify in the subject line: Two Factor Authentication Reset

How to change your password

To keep your account safe, we recommend you to:

Change your password every 30 days;
Choose unique and complex combinations that include uppercase and lowercase letters, numbers and symbols;
Keep the password in a safe place and never share it with anyone.

Open the “Security” settings section. Enter the new password and repeat it.

After that, click on the “Change Password” button. Congratulations!

Offices and Trusted Bitbanker Exchangers
Offices Bitbanker

The head office of Bitbanker is located in Moscow, Moscow City, “Federation. West” tower.

Before coming to our office, write to us in advance in the chat on the site to agree on the time of the visit and to get a pass. Unfortunately, you will not be able to visit us without a pass.

The Moscow office will help you top up your account in cash Rubles and Dollars or withdraw them from your account.

The second office is located in Dubai. There, you can top up your account with cash Dirhams or withdraw them from your account. To get to the office, you must also create an application in advance and write to the support service to arrange a time.

Trusted Exchangers

If you have never used exchangers and are not sure that you can choose a reliable one, then we recommend working with the ones from the following list.

Istanbul and Antalya @Bitbanker_turk

Exchangers set commissions and exchange rates at their own discretion.

Support Chats
Recommended messengers to keep in touch with support Bitbanker

The most reliable way to contact the support service is to resort to the preferred messenger from the Bitbanker website.

First, check if you are on the right website. Service address https://app.bitbanker.org/.

In the lower right corner there is a support icon, by clicking on it, you will see four ways of contacting the operators:

Chat on the site
Messenger
How to get in touch with support about deposits/withdrawals

You need to choose the topic of the question and the bot will try to answer it. If the bot could not help you, then the operator will connect to the chat.

When you deposit funds with Bitbanker, the first thing you will be asked is if you have gone through the KYC procedure. If you have not passed verification, then we have collected detailed instructions on how to pass from the first time in the “Verification (KYC)” section.

When you have passed verification and created a deposit or withdrawal operation, the operators will ask you for the operation number. After that, you can arrange a time to visit the office.

Notifications
How to notifications work

You can receive basic notifications about the status of operations and account from two sources: via email and the Telegram bot.

Email notifications are enabled by default.

There are 3 notification options to choose from:

Receive notifications both by email and in the Telegram bot;
Receive notifications through one source;
Turn off notifications completely.
How to enable notifications in the Telegram bot

On the main page, click on the profile icon and select “Notifications”.

Click on the “Connect Telegram bot” button and you will be transferred to Telegram.

Steps to follow in the bot:

1. Click on the “Start” button.

2. Submit your email address that you Bitbanker account is linked to.

3. A confirmation code will be sent to the specified address, send it in the dialogue with the bot.

4. The bot will notify you if everything went well.

5. A note will appear in your personal account that the Telegram bot has been connected.

How to enable email notifications

You can connect 2 types of notifications:

Basic notifications: confirmation codes, operation status, logins from a new device;
Newsletter: This is Bitbanker's monthly newsletter, in which we collect our best publications over the past month, as well as announce new service releases and platform updates.

To connect and disconnect mailings to the selected email, just put the toggle switch in the desired position.

If you turn off system notifications, you will continue to receive emails about logins from a new device.
Deposits
How to open a deposit

On the main page and go to the “Loans and Deposits” section.

Select the currency, the amount, and the term of the deposit. Read the conditions below, if they suit you, confirm the decision in the “I accept the conditions” line and click on the “Open Deposit” button.

Congratulations!

Conditions for opening a deposit
You can open a deposit in Rubles or USDT.
The minimum amount of the deposit in Rubles is 50 thousand, there are no restrictions in USDT.
The deposit can be opened for 7 and 14 days, 21 days, and indefinitely.
Interest is calculated once a month. If you open a deposit on January 1, then interest will accrue on February 1.
Deposits are placed in loans secured by cryptocurrencies, so the funds are safe.
We try to maintain favorable interest rates on deposits, so see the current interest rates can be found in the “Deposits” section.
When and how can I close a deposit?

You can close a deposit yourself at any time or wait until the deposit is closed automatically. The money will be available immediately.

If you close the deposit earlier, then the interest for the last month will not be accrued.

How to close a deposit

The “Deposits” section at the bottom of the page shows all open deposits. To the right of each is a “Close Deposit” button. Click on it and confirm your decision.

Is there a guarantee that I will receive interest on Bitbanker products even if the cryptocurrency market falls?

Yes, the interest rate on each product is guaranteed.

Where can I view my payment history?

You can find the history of payments and repayment of deposits in the “Operations History” section.

You can use the filter to see only operations on deposits and interest payments.

Loans
How to get a loan

On the main page go to the “Loans and deposits” section.

Choose:

The currency in which you want to get a loan
The amount of the loan
The collateral currency

Check the terms. If everything suits you, click on the “I accept the terms” checkbox and the “Loan” button.

The loan has been opened. The funds are immediately transferred to your balance. All active loans are shown at the bottom of the page in the “Loans” section.

Loan terms
The loan can be taken in Rubles or USDT
The amount of the loan is 75% of the collateral
BTC, ETH and USDT can be used as collateral
The loan is issued for one month (30 days)
Loan interest is calculated once a day
How to repay a loan

The loan can be repaid both at the end of the term and ahead of schedule. There are no additional payments for this. To repay a loan, go to the “Loans” section - all open loans are at the bottom of the page. On the right side of the loan line, click on the “Repay Loan” button.

The loan can be repaid in full or in part. Enter the desired amount in the window that opens and click on the “Repay Loan” button.

Congratulations! The loan has been repaid.

If you repay the loan ahead of schedule, then interest will be accrued only for the past full day from the date of opening the loan. You do not need to pay interest for incomplete days.

What happens if you don't pay off your loan on time?

After the delay, 30 days are given to repay the loan. During this period, double interest is charged. If the loan is not repaid after 30 days, the collateral will be used as repayment.

The collateral is sold at the market price, 5% of the amount of the loan is charged as a commission for the liquidation of the collateral. Interest is then charged for the entire period of use and the bulk of the loan. If any funds remain after that, they are returned to the client's balance.

Why is the amount of the loan not equal to the collateral?

The amount of the loan is equal to 75% of the collateral. This is done in order to be able to cover the loan and interest on the collateral in the event if its price falls.

If the price of the collateral drops by 20%, then it is automatically sold at the market price and used to repay the loan and interest on it, as well as a liquidation fee of 5% of the amount of the loan.

Where can I find the history of transactions with loans?

Information on loans, repayments and liquidations of collateral can be found in the “Operations History” section.

Crypto-acquiring
How to create an account

On the main page, select the “Cryptoa-aquiring” service and click on the “Create an account” button.

Fill the form:

Enter your name or company name
Enter the name of the payer or the name of the company so you understand who paid the bill
Enter the email of the recipient, as they will receive a payment invoice
Describe the type of work to understand what work or service you will receive payment for

Select the settlement currency: Rubles or Tether USD (USDT).

Enter the transfer amount in the settlement currency and select the cryptocurrency in which you agree to receive payment. The minimum account amount is 20 USDT.

Select the date by which you want to pay the invoice. If you want the funds to be credited to the balance immediately in Rubles or USDT, then confirm this in the “Convert payment currency to account currency” section. And click on the “Create an Account” button.

Congratulations! The link to the account will be sent to the payer at the specified email, and you can also copy the link to the account and send it in any other way.

All issued invoices can be viewed in the “Crypto-acquiring” section.

How to check an invoice payment

All issued invoices can be viewed in the “Crypto-acquiring” section. The status and the actual amount of payment is on the right side of each invoice if it has already been made.

You can also check the payments in the Operations History” section.

Commissions

A 3% commission is added to the invoice amount. It includes:

The service commission
Technical payments
Risks of fluctuations in the cryptocurrency exchange rate between the time of invoicing and the actual payment. This is done so that the client who issued the invoice receives exactly the amount indicated in the invoice
API Documentation

To create an account, you need to make a POST request to the URL:

In the header of the request, you need to pass your API key:

X-API-KEY: xxxx

in the body of the request, you must provide:

          {

“payment_currencies”: [“BTC”], // list of cryptocurrencies in which payments can be accepted, possible values of BTC, ETH

“currency”: “RUB”, // account currency, only Rubles for now

“amount”: 5000, // amount in Rubles

“description”: “buying a laptop model ACer..”, // invoice description

“header”: “Company”', // invoice header (name of the organization that issued the invoice)

“payer”: “John Doe”, // who is billed

“is_convert_payments”: false, // convert received funds into Rubles or leave them in crypto

“data”: {}, // any data in json format (they will later be sent as a response in a webhook request)

“sign”: “requestsign”, // request signature is calculated as (hmac(currency + amount + 	header + description, api_key, sha256))

}
        

Upon successful creation, we will send you a response:

          {

'result': 'success',

'id': '123456qwerty',

'link': '<https://app.bitbanker.ru/external/invoice/123456qwerty>',

}
        

You can also set up a webhook for your API so that you know when the payment was successful. This requires that you send us a URL to which we can make a POST request in the following format:

          {

'paid': true

'id': '123456qwerty',

'amount': 5000

'currency': 'RUB',

'paid_amount': 5000,

'transactions': [

{

'tx_id': 'sfsertert23425345342345345',

'amount': 0.00015,

'fee': 0.0000000025,

'currency': 'BTC'

}

],

'data': {},

'sign': 'requestsign', // request signature is calculated as (hmac(currency + amount + header + description, api_key, sha256))

'sign_2': 'webhooksign', // request signature is computed as (hmac(currency + amount 	+ header + description, api_secret, sha256))

}
        

Promo codes
How to use the promo code link

1. Follow the link, you will see the main page of bitbanker.org.

2. Click on the “Register” button in the upper right corner.

3. The promo code has already been automatically entered on the registration page. All you have to do is fill in your email and come up with a password.

Benefits for the distributor of promotional codes

1. We will transfer a 20 USDT bonus to your balance for each person who registers using a promo code. Only referrals who made transactions for at least one hundred thousand Rubles or equivalent within the next month are counted.

2. You will immediately receive 30% of commissions from referrals' transactions within a year from the date of their registration, except for the interest-free period.

3. Five buy or sell trades without commissions.

Referral benefits

After registering with a promotional code, the referral is provided:

1. A 20 USDT bonus to the balance. It can be withdrawn or transferred to another account after activation of the promotional code;

2. One month of trading without commissions.

20 USDT and additional bonuses are provided after activation of the promo code.

Additional Rewards:

1. Increased income on deposits (+2%) during the month.

2. A loan with a reduced interest (-5%) in an amount not exceeding 1,000 USDT for a period of one month. You can use a loan with a reduced interest only once within three months from the date of activation of the promotional code.

How to get 20 USDT

The referred user receives a month of trading without commissions immediately after registration.

After the end of the interest-free period, you must trade in the amount of 100 thousand Rubles or equivalent within the next month. The condition will be considered fulfilled and the promo code will be activated.

The 20 USDT bonus will be unlocked within a few hours and can be withdrawn or transferred to another account.

How to create a promo code

You can use a template promotional code in your personal account.

To create a new promotional code, click on the “Create a New Promo Code” button.

Enter your promo code.

Done, the service has generated a link with a promo code for you.

Where to see progress and statistics on promotional codes

Click on the profile icon and click on the “Promo Codes” section.

Personal account.

You will see the total income for all referrals and for each promotional code separately.

Statistics on promo codes.
Who met the conditions and unlocked the 20 USDT bonus.
Income from commissions.
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