In order to start trading and use the full set of tools of our platform, you need to create an account on BitBanker. The sign-up process takes only a few minutes. Here is how you do that:

Done!

In order to better protect your account, we recommend using Two-Factor Authentication (2FA).

If you signed up using a referral link, it will be automatically attached to the account.

Enjoy all the benefits of our platform and earn with BitBanker!

Click “Log in” in the upper right corner of the page.

You will be taken to the login page.

Done! You will be automatically redirected to the Crypto Activities Dashboard.

Click on “User Account” in the upper corner of the website.

You will see the following sections:

After signing up on BitBanker, all users can deposit and withdraw from their spot balance. You can find your balance information on the right side of the dashboard.

If you want to see all your assets, click "Show all" at the bottom of the list and a new window will open with a complete list of your assets.

In this list you can also see "Locked Assets”: funds that are locked in open orders or other investment sections. The column "Expected" shows expected deposits of funds.

Please check the Promotions and Spam folders in your email first. The email might have been moved there.

If you still don’t see your signup email or you if have another question, please contact our support team using the online chat on our platform (the icon in the lower right corner of the page).

We recommend changing your password as often as possible and storing it securely.

You can change your password in the Account Settings section. To access it, please click on the Account icon in the upper right corner of the website and select the Security tab.

Enter your old password, then create a new one and fill out all the necessary fields. After that, click “Change password” and enter the 2FA code*.

Done! You will receive an email notification about the password change.

* if you have not activated 2FA, fund withdrawal will be limited for 72 hours after changing the password. We recommend securing your account and enabling two-factor authentication, which will also allow you to withdraw funds immediately after changing your password.

To restore your password, you can use the "Forgot password" button on the login page. What should you do next?

Done!

To further protect your account, we recommend enabling 2FA and anti-phishing.

For security reasons, withdrawals are not allowed for 72 hours after changing the password if you have not enabled 2FA.

KYC (Know Your Customer) is the procedure of verifying user identity using a government-issued ID or other documents.

User verification helps us secure your account and ensure the security of your funds. In addition, KYC helps prevent money laundering and funding terrorism.

After passing KYC verification, users can increase their withdrawal limit to 100 BTC per day, as well as start withdrawing fiat currencies. Without KYC, you can withdraw up to 2 BTC per day only in cryptocurrencies.

The verification process is very simple. It only takes a few minutes. Log into your account, click “Account Settings” and go to the Verification section.

* Image editing is prohibited and will result in your account being blocked. In order to view all the requirements for the documents, navigate to the “Verification” section in your Account and click the "Document Requirements" button, which is located in the upper right corner of the page.

КYС verification is a thorough process that might take from 1 to 24 hours. All requests are processed in the order they were received.

As soon as your request is processed, you will receive an email with the result. Your status in the Verification section will also be changed.

If you made a mistake in the verification process or you have any other questions, please contact our support team using the online chat (the icon in the lower right corner of the website).

To begin trading, you need to add funds to your balance.

Our platform does not require identity verification (KYC) for depositing and withdrawing up to 2 BTC (or equivalent amount in any cryptocurrency) per day. Verification is required for depositing and withdrawing fiat funds.

You can deposit both cryptocurrency and fiat funds. Each asset is replenished separately on the Deposit/Withdraw page.

In order to make a BTC deposit, click the “Deposit” button.

Scan (1) or copy the deposit address (2); note the minimum deposit amount (3).

Make a deposit by transferring funds from another wallet, specifying the deposit address as the recipient’s address/receiving address.

All deposits made on your BitBanker account will be displayed in the tab “My balance”.

ATTENTION!

Before submitting a transfer to your BitBanker deposit account you should do the following:

Be careful: if you enter incorrect information during the transaction, your funds will be irretrievably lost. Please make sure that all information is correct before making a transaction.

Additionally, each cryptocurrency has a certain number of network confirmations that are required before the deposit is posted to your balance. More information is available here: !!!Ссылка!!!

Our platform requires identity verification (KYC) as a prerequisite for depositing and withdrawing fiat funds.

In order to make a deposit, for example, in RUB, click “Deposit” in the section “Deposit/Withdraw-->RUB”.

In the deposit tab, enter the amount to be deposited (1), note the minimum amount for deposit, commission (2), and click “Create operation” (3) .

In the next step, “Depositing funds”, you will be given a code that you will need to present to the cashier when depositing funds.

To process the operation, the cashier will ask you for an additional code which will be sent to your email.

If another person will be depositing fiat currency into your account, you will need to enter their email when creating the operation.

Our platform does not require identity verification (KYC) for depositing and withdrawing up to 2 BTC (or equivalent amount in any cryptocurrency) per day. Verification is required for depositing and withdrawing fiat funds.

You can create a withdrawal request for each asset separately on the page “Deposit/Withdraw-->Withdraw” To make a withdrawal in USDT click “Withdraw” and select the currency “USDT”.

In the request for withdrawal, enter the recipient’s address (1) and amount (2). The field “To be received in wallet” (3) is calculated automatically by subtracting the commission. Click “Create Operation” (4), enter the 2FA code and confirm the withdrawal of funds on your email.

Done!

On the "Operations" page you can track the transaction’s status and find its hash. Withdrawal processing can take anywhere between 1 and 60 minutes depending on network traffic.

ATTENTION!

Before withdrawing funds from BitBanker you should do the following:

Be careful, if you enter incorrect information during the transaction, your assets will be irretrievably lost. Please make sure that the information is correct before making a transaction.

Our platform requires identity verification (KYC) as a prerequisite for depositing and withdrawing fiat funds.

In order to make a withdrawal, for example, in RUB, click “Withdraw” in “Deposit/Withdraw-->RUB”.

In the withdrawal form, enter the amount to be withdrawn (1), note the minimum amount for withdrawal (2), commission (3) and click “Create operation” (4).

In the next step, “Withdrawal”, you will be given a code that you will need to present to the cashier when withdrawing funds.

To process the operation, the cashier will ask you for an additional code which will be sent to your email.

If another person will be withdrawing fiat currency from your account, you will need to enter their email when creating the operation.

Transaction confirmation is necessary to prevent spending the same funds more than once. When the sender sends the funds, the transaction enters the network to be processed and included into the block. This process of adding the transaction into the correct block on the blockchain is called transaction confirmation. Once your transaction receives its confirmation, the cryptocurrency is available for further use.

The speed of confirmation depends on many factors, such as how heavy the network traffic is, the amount of commission shown during the transfer, internet connection speed, etc. On average, a transaction confirmation takes somewhere between 30 minutes and several hours. However, if the network gets overloaded, the confirmation can take up to 2 or even 14 days. The withdrawal of funds is technically possible after a certain number of network confirmations (depending on the cryptocurrency you are depositing).

Bitbanker considers a payment confirmed after the following number of blocks:

If you are having trouble depositing or creating a withdrawal request, haven’t received a verification email for a withdrawal, or if your deposit has not posted, you can always contact our support team via the online chat on the website.

You can find detailed information on commissions and minimum/maximum amounts for deposit and withdrawal in the "Commissions” tab.

If you started a fiat deposit or withdrawal operation but changed your mind before you made the deposit or withdrawal in a BitBanker office, you can cancel the operation in the Operations tab by clicking the trash can icon in the Actions column. In the confirmation window that pops up, click “Confirm”.

Best price (Market order): this order lets you buy or sell an asset instantly at market price. Its advantage is the instant execution, but it has a disadvantage in that you cannot predict the exact price at which the asset will be bought or sold.

Set price (Limit order): this lets you post a buy or sell order with a fixed price. However, it won’t execute instantly — only when the market price reaches the price you entered. Additionally, the amount you want to buy or sell is deducted from your balance and reserved in the order.

Navigate to the “Buy/Sell” page and select the desired pair in the “Order Book” tab.

The form to the right is where you can buy and sell crypto:

Select the type of order you would like to place (Limit, Market).

After that, enter the required data: price, quantity of the coin/token.

Click “Buy”/“Sell”.

* Please note that you must have the necessary funds on your balance before you can create the order.

Done! Depending on the type of order, it will appear in “My Orders” right away or when the required condition is met.

You can track its execution or cancel it in the tabs “My Orders” or “Operations”.

Yes. To cancel an order, go to “My Orders”, where you can see your open orders and cancel them. You can also find them on the Operations page.

Please note that you can only cancel orders which have not been filled yet. Once an order has been executed, it is irreversible and cannot be canceled.

Please contact us via the online chat on the website and attach a screenshot of the order or of the error message.

We will do our best to resolve the issue as soon as possible.

You can see your transaction history on the Operations page:

The order has been partially filled.

Please wait until the rest of the order gets filled.

All orders are filled by the service users.

BitBanker does not fill, control or intervene in the orders on the exchange. If you would like your order to be filled sooner, you may cancel the open order and create a new one with a more competitive price.

The buy orders are displayed under “My orders” when you select the desired currency pair:

This is where you will find the referral program FAQ once it is complete.

Two-factor authentication is an additional layer of security for your account which ensures that the only person who can access your account is you, even if someone else knows the password.

To log in you will have to present to pieces of information: your password and a 6-digit authentication code. A new code is generated every 30 seconds by the authentication app.

We strongly recommend that all our users turn this security feature on to prevent any unauthorized access to their accounts. This function is essential for securing your assets, so please take the time to set it up as soon as possible.

Download Google Authenticator or any similar app from Play Market or App Store. Go to your Account Settings and open the section “Security”.

Use the QR code scanner in the app you downloaded or enter the number manually (for the latter, click “Can’t scan QR code?”). After adding BitBanker in the Authenticator app, enter the authentication code in the field “Please enter the key”

Done, your 2FA has been activated!

Please email us at support@bitbanker.ru and provide the following:

Yes! Our main priority is the security and safe storage of our users’ personal data.

We use the latest security technologies and practices. We introduced two-factor authentication (2FA) to secure your account, which guarantees the security of our platform. More than 96% of funds is stored in cold wallets. We also use a WAF (web application firewall) — a protective screen for the web app that detects and blocks hacker activity.