FAQ

The size of the commission for withdrawals depends on the commission of the selected blockchain and the value of the asset being withdrawn. The values are subject to change, so always check the information represented on the page of the withdrawal operation.

When depositing funds through one branch and withdrawing through another, a fee of 1.5% of the withdrawal amount will be charged.

The minimum withdrawal amount is 100 USD, the maximum withdrawal amount is 1 million USD.

Commission — 50 USD

Minimum withdrawal amount — 100 USD

Maximum withdrawal amount — 1500 USD

All transfers between clients within the Bitbanker service are commission-free.

Step 1. Click on the “Sign Up” button or follow the link.

Step 2. Fill in all the data and click on the “Sign Up” button.

Step 3. An email with a confirmation code will be sent to the specified email address. Enter the code on the site.

Congratulations! You have opened an account with Bitbanker.

If you did not receive a confirmation email, please double-check your email. Then, check your Promotions and Spam folders. If there is no letter in any of these folders, please write to our support team via the online chat (the icon in the lower right corner of the site).

After registration, you can:

To top up your account with Rubles, Dollars or UAE Dirhams, go through the verification procedure (KYC).

KYC is proof of your identity as stated on the passport. Read more in the “Verification (KYC)” section.

Before entering your username and password, please make sure that you are on the https://bitbanker.org/  website. Please check the address bar.

The “Login” button is located in the upper right corner of the site.

Click on it and a login form will open.

Click on the profile icon in the top right corner and select the “Account and KYC” section.

Fill in the details:

Be advised! Once you save the provided information, you will not be able to change it yourself later on.

In the “Security” section, you can:

This is the protection of your account with the help of an additional code.

You need to enter your username and password to access your account, and then the service asks you to enter a verification code that can be found on your phone in the Google Authenticator application. This code changes every 30 seconds.

The verification code will not allow an attacker to log into your account, even if they know the password.

How to enable Two-Factor Authentication.

Download the Google App Authenticator or any similar app from Play Market or AppStore on your phone.

Then go to the “Security” section and click on the slider.

Scan the QR code with the scanner in the application or enter the number manually (click on the line “Can't scan the QR code?”).

Enter the code from the authenticator app.

Congratulations! You have enabled two-factor authentication. Write down the code from the screen in a safe place.

What to do if you lose your code/password

Email support @bitbanker.org in this case. You will have to provide:

To keep your account safe, we recommend you to:

How to change your password

Open the “Security” settings sections. At the bottom of the window, enter a new password and repeat it.

After that, click on the “Change Password” button. Congratulations!

The account balance can be found in the rectangle on the right. It shows only the currencies that are currently on your balance.

By clicking on the “View All” button, you will see all your funds.

Including:

Locked. Funds involved in operations. You have placed an order to buy/sell cryptocurrency at your own price, sent a request to withdraw funds from your account;

Funds pending. Funds that will be credited to your account. You have applied for a balance top up or are waiting for payment on an invoice.

KYC (Know Your Customer) is a passport verification procedure so you confirm your identity.

Why verification is needed:

1. After passing the KYC procedure, you will have access to operations with fiat currencies, including Rubles, Dollars and UAE Dirhams.

2. We will restore you access to your account using your passport if you forgot your password.

3. Also, the exchange protects itself with the help of verification, and you from “dirty” money obtained illegally via terrorism or money laundering.

Without passing verification, you will be able to top up your account only using cryptocurrencies.

The verification process is simple and takes a few minutes.

Go to the “Account & KYC” section and upload 3 photos:

1. Passport: passport, national identity card or driver's license. All details must be clearly visible in the photo.

2. A document confirming your place of residence: a page of a passport with a residence permit, documents issued by state or other competent authorities, a utility bill with your full name and address.

3. Selfie with the passport.

Upload the original photo. You cannot edit it. Any attempt at edits may be considered an attempt at a scam.

Please carefully read the requirements for document photographs, as this will help you save time and pass verification from the first time.

Documents that are suitable:

1. Passport of the Russian Federation, international passport, or that of another country;

2. Statement from the bank;

3. Utility bill;

4. Tax documents;

5. A document confirming your place of residence as issued by local governments;

6. Judicial documents;

7. Documents issued by government or other competent authorities.

The passport photo needed to pass KYC verification:

1. Use documents only with Latin letters;

2. Upload scanned copies or photos in JPG, JPEG, PNG or HEIC formats;

3. Use only color photographs;

4. Do not edit documents;

5. Do not cover documents with your fingers. All details of the documents on the copy or photograph must be clearly visible, including the corners of the document;

6. Please send files from 200 Kb to 8 Mb in size.

What is a document confirming the place of residence?

This is a passport page with a residence permit, a utility bill with your full name and home address, or a document confirming your place of residence as issued by local government authorities.

How to take a selfie with a document

1. All edges of the document should be visible;

2. All the information in the document must be readable, since we will not accept documents that have glare;

3. Take a selfie only with the document that you uploaded in the “Passport” field

Document verification can take from an hour to a day. When we accept documents or ask you to change your photo, you will receive an email, and the status in the “Account and KYC” section will change.

If the documents need to be checked urgently, please write to the support service.

If you want to change the details, please write to the support service in the online chat - the icon in the lower right corner.

Step 1. Click on the “Deposit” button and select a cryptocurrency from the list.

Step 2. Scan the QR code or copy the Bitbanker wallet address.

Step 3. Pay attention to the minimum deposit amount. If you deposit a smaller amount, then the money will be locked until you top up the wallet again to the minimum required amount.

Step 4. Transfer the cryptocurrencies to the copied address.

Notice!

Before topping up the balance on the Bitbanker platform, be sure to check:

1. If the cryptocurrency that you want to deposit onto your account balance is present in the list.

2. Does the blockchain of the cryptocurrency you are depositing match the blockchain of the Bitbanker wallet? If you send Ether to a Bitcoin wallet, the money will be lost.

3. Have you entered the destination wallet address correctly?

Be advised, if you enter the data incorrectly and carry out the operation, the money will be lost, and we will not be able to help return it.

Any top up of the balance on the Bitbanker platform can be viewed in the “Operations History” section.

To use fiat funds, you need to pass verification (KYC) of your account in Bitbanker. Without passing the KYC verification procedure, you can only use cryptocurrencies to top up your account.

Only new type cash Dollar bills are accepted with a face value of 100 USD. Also, we do not accept bills that have marks or stamps.

Balance top up options:

In this section, we will explore cash top up options.

Minimum amounts for cash top up:

To top up your account, click on the “Deposit” button and select the desired currency.

In the top up form, enter:

1. The amount of funds deposited.

2. Who will deposit funds - you or another person.

And create an operation.

In the next step, you will see a code. Copy it and save it, since it must be provided to the operator in the office.

Write to the operator in the support chat that you want to top up your account and send the operation code. Then agree on a time for visiting the office and the operator will issue you a pass.

If another person will deposit the funds, then indicate their email so that they can complete the operation.

How to withdraw cryptocurrencies:

1. Click on the “Withdraw” button and select a cryptocurrency;

2. Select a network;

3. Enter the amount;

4. Enter the address of the wallet to which you will transfer the cryptocurrencies;

5. Check if the transfer network is selected correctly and the wallet address is entered correctly as well. If the wallet does not support the network you have chosen, then the money will be lost and we will not be able to help you return it.

Enter the verification code from the Google Authentication app and confirm the withdrawal using the email you receive.

Congratulations!

On the Operations History page, you can track the status of the withdrawal. Withdrawals are processed from 1 to 60 minutes depending on network load.

To withdraw fiat funds, you need to verify your account in Bitbanker. Without passing KYC, you can only use cryptocurrencies.

Fiat currency withdrawal options:

In this section, we will explore cash withdrawal options.

Minimum withdrawal amounts:

In the withdrawal form:

1. Choose a currency.

2. Enter the amount.

3. Choose who will receive the funds: you or another person.

When you click on the “Create Operation” button, the service will generate a code for you. Send it in the chat with the operator and agree on a time to visit the office. The operator will then issue you a pass.

If another person will be receiving the money, then indicate their email so that they can confirm the operation in the office.

The transfer goes through our partner in Kyrgyzstan - Aiyl Bank. You can withdraw funds only to foreign accounts, not to those of Russian banks.

All operations with SWIFT transfers are available after passage of the KYC procedure.

Transfer times can take up to 6 business days. The minimum withdrawal amount is 100 USD, the maximum is 1 million USD.

Commissions

An intermediary bank commission, which depends on the bank itself, will also be charged in addition to the commission set by Bitbanker.

How to withdraw funds via SWIFT

1. On the main panel, click on the “Withdraw” button;

2. Choose Dollars;

3. Select the “SWIFT-transfer” withdrawal method;

4. Fill the form;

5. Create an operation

Next, the operator will check the entered data and send the funds during the working day. You will receive an email if you need clarifications on the provided information.

You can withdraw from 100 to 1,500 USD to foreign VISA cards.

How to create an operation:

The bank cards of countries it is impossible to withdraw to:

— USA

— DPRK

— Iran

— Sudan

— Myanmar (Burma)

— Cuba

— Syria

— Iraq

— Algiers

— Russia

What is USD.R and USD.K

This is the regular US Dollar, the letter after the dot indicates the physical location of the funds.

USD.R (US Dollar Russia) — dollars that can be deposited/withdrawn in cash at the Moscow office.

USD.k (US Dollar Kyrgyzstan) — dollars that can be deposited/withdrawn in cash in Kyrgyzstan (Bishkek).

Why are they separate?

Market exchange rates vary from country to country.

Let us compare the USD/USDT exchange rate in Kyrgyzstan and Russia. On the market of Kyrgyzstan for 1 Dollar you can buy 1.05 USDT, in Russia - 0.99 USDT.*

* The exchange rate stated is current at the time of writing.

The difference between the exchange rates is considerable, and if only one trading pair is left, then the offer will be unprofitable for some clients.

You can withdraw via SWIFT and VISA in both currencies, and withdraw in cash only in the country whose Dollar symbol is on your balance.

Transaction confirmation is needed to transfer funds once. As soon as the sender transfers the funds, the transaction enters the blockchain for execution and inclusion in the block. This is where the active miners of the cryptocurrency network come into play. Thanks to their efforts, the network adds the transaction to the blockchain and confirms it (usually multiple confirmations are needed).

The speed of transaction confirmation depends on many factors:

On average, transaction confirmation lasts from 30 minutes to several hours. However, sometimes it takes from 2 to 14 days if the network is overloaded. The withdrawal of funds will become technically possible when a certain number of confirmations by the network take place (depending on the type of cryptocurrency transferred).

The Bitbanker platform has set the following number of blocks required to confirm a payment:

You created an operation to top up your account or withdraw Rubles, Dollars or Dirhams from it, but changed your mind. You can cancel it in the “Operations” section. Click on the trash can icon and confirm the operation in the window that opens.

You can transfer funds without commission to another client of Bitbanker. On the main page, click on the “Transfer” button.

Select the currency of the transfer, enter the amount and the email address using which the Bitbanker account was registered.

Click on the “Perform Transfer” button. The funds will be sent immediately to the client's account.

The Market order allows you to buy or sell an asset instantly at the best price in the order book.

Its advantage is instant execution.

The Limit order is an order to buy or sell at your proposed price. The platform will automatically make an exchange when a matching offer appears in the order book.

Go to the “Buy and Sell” page and choose your desired pair.

Fill out the form to create an order:

Step 1. Choose an action: buy or sell.

Step 2. Select the type of order: Market order or Limit order.

Step 3. Fill out the form that corresponds to the selected order.

Step 4. Click on the “Buy” or “Sell” button.

Congratulations!

If you placed a Limit order, you can see it in the “My Orders” section. It will appear in the window immediately or when the condition is fulfilled.

In the “Buy and Sell” section, find the order you want to edit and click on the pencil icon. An edit form will open and a “Delete Order” button will appear.

Important notice: You can only delete an order that has not yet been executed. Once the order is executed, it can no longer be canceled.

Please, write to the support chat on the site and attach a screenshot of the order or error.

We will try to help you as soon as possible.

Open the Operations history page. A list of all operations in descending order will open on the page.

In the “Buy and Sell” section, click on the “Show My Orders” toggle switch.

The order was partially filled. Another Bitbanker client sold only 20 coins at your price. Your order will be filled in full when other clients show up and sell another 80 coins at your price.

Please wait until the order for the remaining coins is executed.

All orders are executed only by platform users.

The administration of the service does not conduct, does not control, and does not interfere with trading on the platform. If you want to speed up the operation, you can cancel the open order and create a new one with a different price.

This is the protection of your account with an additional code.

Once you enter your username and password to enter your account, the service will ask you to enter a verification code that you will have on your phone in the Google Authenticator application. This code changes every 30 seconds.

The code will not allow an attacker to log into your account, even if they know the password.

How to enable two-factor authentication

Download the Google Authenticator app or any similar app from Play Market or AppStore on your phone.

Then go to the “Security” section and click on the slider.

Scan the QR code with a scanner in the downloaded app, or enter the number manually (click on the “can't scan QR code” button).

Enter the code from the authenticator app.

Congratulations! You have enabled two-factor authentication. Write down the code from the screen in a safe place.

Send the following information to support@bitbanker.org:

If you have any problems or questions, please contact our support service via email at support@bitbanker.org or through the online chat (the icon in the lower right corner of the site).

If the program considers any activity in your account as suspicious, the transfer of funds may be frozen. You will see a message: “Suspicious Activity. Withdrawals temporarily frozen as well.

What kinds of activities are considered suspicious:

Why it is needed

This is how we protect your funds from attackers. This is a common security measure on many financial platforms.

How to unfreeze the funds

The message indicates the date and time when the freeze will be lifted. Unfortunately, you can only wait, because if your account was compromised by attackers, they can contact us in the same way on your behalf and ask to lift the freeze.

What should I do if I did not do anything and I received a notification of suspicious activity?

Change the passwords on your account and on your email immediately. Enable two-factor authentication and write to us in the support chat, we will help.

I have access to an old device

1. On the phone that currently has two-factor authentication for your account, open the Google Authenticator app.

2. Go to settings and select “Export Accounts”.

3. Select “Export Accounts”.

4. The app will generate a QR code for the export.

5. On your new phone, download Google Authenticator.

6. In the application, go to the “Export Accounts” settings section and select “Import accounts”.

7. Scan the QR code.

The whole process will take no more than 5 minutes.

Congratulations! You have transferred Google Authenticator to your new phone and you can receive a verification code on it.

I don't have access to my old device

I have a reset code.

Download the Google Authenticator app on your new phone and use the reset code when setting up the app.

I don't have a reset code.

Send us an email at support@bitbanker.org, specify in the subject line: Two Factor Authentication Reset

To keep your account safe, we recommend you to:

Open the “Security” settings section. Enter the new password and repeat it.

After that, click on the “Change Password” button. Congratulations!

The head office of Bitbanker is located in Moscow, Moscow City, “Federation. West” tower.

Before coming to our office, write to us in advance in the chat on the site to agree on the time of the visit and to get a pass. Unfortunately, you will not be able to visit us without a pass.

The Moscow office will help you top up your account in cash Rubles and Dollars or withdraw them from your account.

The second office is located in Dubai. There, you can top up your account with cash Dirhams or withdraw them from your account. To get to the office, you must also create an application in advance and write to the support service to arrange a time.

If you have never used exchangers and are not sure that you can choose a reliable one, then we recommend working with the ones from the following list.

Exchangers set commissions and exchange rates at their own discretion.

The most reliable way to contact the support service is to resort to the preferred messenger from the Bitbanker website.

First, check if you are on the right website. Service address https://app.bitbanker.org/.

In the lower right corner there is a support icon, by clicking on it, you will see four ways of contacting the operators:

You need to choose the topic of the question and the bot will try to answer it. If the bot could not help you, then the operator will connect to the chat.

When you deposit funds with Bitbanker, the first thing you will be asked is if you have gone through the KYC procedure. If you have not passed verification, then we have collected detailed instructions on how to pass from the first time in the “Verification (KYC)” section.

When you have passed verification and created a deposit or withdrawal operation, the operators will ask you for the operation number. After that, you can arrange a time to visit the office.

You can receive basic notifications about the status of operations and account from two sources: via email and the Telegram bot.

Email notifications are enabled by default.

There are 3 notification options to choose from:

On the main page, click on the profile icon and select “Notifications”.

Click on the “Connect Telegram bot” button and you will be transferred to Telegram.

Steps to follow in the bot:

1. Click on the “Start” button.

2. Submit your email address that you Bitbanker account is linked to.

3. A confirmation code will be sent to the specified address, send it in the dialogue with the bot.

4. The bot will notify you if everything went well.

5. A note will appear in your personal account that the Telegram bot has been connected.

You can connect 2 types of notifications:

To connect and disconnect mailings to the selected email, just put the toggle switch in the desired position.

On the main page and go to the “Loans and Deposits” section.

Select the currency, the amount, and the term of the deposit. Read the conditions below, if they suit you, confirm the decision in the “I accept the conditions” line and click on the “Open Deposit” button.

Congratulations!

You can close a deposit yourself at any time or wait until the deposit is closed automatically. The money will be available immediately.

If you close the deposit earlier, then the interest for the last month will not be accrued.

How to close a deposit

The “Deposits” section at the bottom of the page shows all open deposits. To the right of each is a “Close Deposit” button. Click on it and confirm your decision.

Yes, the interest rate on each product is guaranteed.

You can find the history of payments and repayment of deposits in the “Operations History” section.

You can use the filter to see only operations on deposits and interest payments.

On the main page go to the “Loans and deposits” section.

Choose:

Check the terms. If everything suits you, click on the “I accept the terms” checkbox and the “Loan” button.

The loan has been opened. The funds are immediately transferred to your balance. All active loans are shown at the bottom of the page in the “Loans” section.

The loan can be repaid both at the end of the term and ahead of schedule. There are no additional payments for this. To repay a loan, go to the “Loans” section - all open loans are at the bottom of the page. On the right side of the loan line, click on the “Repay Loan” button.

The loan can be repaid in full or in part. Enter the desired amount in the window that opens and click on the “Repay Loan” button.

Congratulations! The loan has been repaid.

If you repay the loan ahead of schedule, then interest will be accrued only for the past full day from the date of opening the loan. You do not need to pay interest for incomplete days.

After the delay, 30 days are given to repay the loan. During this period, double interest is charged. If the loan is not repaid after 30 days, the collateral will be used as repayment.

The collateral is sold at the market price, 5% of the amount of the loan is charged as a commission for the liquidation of the collateral. Interest is then charged for the entire period of use and the bulk of the loan. If any funds remain after that, they are returned to the client's balance.

The amount of the loan is equal to 75% of the collateral. This is done in order to be able to cover the loan and interest on the collateral in the event if its price falls.

If the price of the collateral drops by 20%, then it is automatically sold at the market price and used to repay the loan and interest on it, as well as a liquidation fee of 5% of the amount of the loan.

Information on loans, repayments and liquidations of collateral can be found in the “Operations History” section.

On the main page, select the “Cryptoa-aquiring” service and click on the “Create an account” button.

Fill the form:

Select the settlement currency: Rubles or Tether USD (USDT).

Enter the transfer amount in the settlement currency and select the cryptocurrency in which you agree to receive payment. The minimum account amount is 20 USDT.

Select the date by which you want to pay the invoice. If you want the funds to be credited to the balance immediately in Rubles or USDT, then confirm this in the “Convert payment currency to account currency” section. And click on the “Create an Account” button.

Congratulations! The link to the account will be sent to the payer at the specified email, and you can also copy the link to the account and send it in any other way.

All issued invoices can be viewed in the “Crypto-acquiring” section.

All issued invoices can be viewed in the “Crypto-acquiring” section. The status and the actual amount of payment is on the right side of each invoice if it has already been made.

You can also check the payments in the “Operations History” section.

A 3% commission is added to the invoice amount. It includes:

To create an account, you need to make a POST request to the URL:

In the header of the request, you need to pass your API key:

in the body of the request, you must provide:

Upon successful creation, we will send you a response:

You can also set up a webhook for your API so that you know when the payment was successful. This requires that you send us a URL to which we can make a POST request in the following format:

1. Follow the link, you will see the main page of bitbanker.org.

2. Click on the “Register” button in the upper right corner.

3. The promo code has already been automatically entered on the registration page. All you have to do is fill in your email and come up with a password.

1. We will transfer a 20 USDT bonus to your balance for each person who registers using a promo code. Only referrals who made transactions for at least one hundred thousand Rubles or equivalent within the next month are counted.

2. You will immediately receive 30% of commissions from referrals' transactions within a year from the date of their registration, except for the interest-free period.

3. Five buy or sell trades without commissions.

After registering with a promotional code, the referral is provided:

1. A 20 USDT bonus to the balance. It can be withdrawn or transferred to another account after activation of the promotional code;

2. One month of trading without commissions.

20 USDT and additional bonuses are provided after activation of the promo code.

Additional Rewards:

1. Increased income on deposits (+2%) during the month.

2. A loan with a reduced interest (-5%) in an amount not exceeding 1,000 USDT for a period of one month. You can use a loan with a reduced interest only once within three months from the date of activation of the promotional code.

The referred user receives a month of trading without commissions immediately after registration.

After the end of the interest-free period, you must trade in the amount of 100 thousand Rubles or equivalent within the next month. The condition will be considered fulfilled and the promo code will be activated.

The 20 USDT bonus will be unlocked within a few hours and can be withdrawn or transferred to another account.

You can use a template promotional code in your personal account.

To create a new promotional code, click on the “Create a New Promo Code” button.

Enter your promo code.

Done, the service has generated a link with a promo code for you.

Click on the profile icon and click on the “Promo Codes” section.

You will see the total income for all referrals and for each promotional code separately.