Frequently Asked Questions

Welcome to Bitbanker

About

Company Information

How to Use

Services and Account Operations

Bitbanker Account and Taxes

How Can I Track My Transaction?

If you need additional help

Got more questions?

Fee Structure and Limits

Trading Fees

Cryptocurrency Deposits and Withdrawal

Deposit and Withdrawal of Fiat

Transfers within Bitbanker

Application

Mobile app for Android

Web application

Registering and Setting up an Account

How to Register

How to Log in

Account Setup

How to Protect Your Account

Account Balance

Verification (KYC)

What is KYC and Why It Is Necessary

How to Pass KYC Verification

Document Requirements

How long does document verification take?

Why Your Application May Be Rejected

What to Do If Your Application Is Rejected

Security

What is two-factor authentication and how to enable it

Why was my operation blocked? What is suspicious activity?

I changed my phone, I want to transfer Google Authenticator to it

How to change your password

Transaction verification

How to Avoid Scammers

Corporate Account

How to Register a Corporate Account

Authorization, Profile, and Balance

Deposits, Transfers, and Withdrawals

Depositing crypto

Depositing fiat

Depositing Funds via QR Code

Depositing Funds via SBP

Cashless withdrawal to a bank account

Cryptocurrency withdrawals

Withdrawal of fiat funds

What is RUBR?

Transfer confirmation

How to cancel a cash transaction

Transfers within Bitbanker

Cashback for Transfers to Unregistered Emails

How to Transfer to an Unregistered User

What is a Memo and Why Is It necessary?

Virtual payment cards

How do Bitbanker virtual payment cards work

How to issue a card

How to Top Up the Card

How to Freeze or Block the Card

Card Information and Statuses

How to Add the Card to Your Smartphone Wallet

What Can I Pay for with the Card

Terms of issuance and maintenance

Bitbanker Offices and Trusted Exchangers

Moscow

Saint Petersburg

Rostov-on-Don

Krasnodar

Novosibirsk

Yekaterinburg

Stavropol

Voronezh

Kazan

Ufa

Samara

Chelyabinsk

Trusted Exchangers

Notifications

How do notifications work

How to enable notifications in the Telegram bot

How to enable email notifications

Telegram Bot

Connect the Telegram Bot to Your Account

Top Up Your Balance via the Bitbanker Telegram Bot

Check Your Balance

Fund Transfers via the Bitbanker Telegram Bot

Cashback for transfers via the Telegram Bot

P2P Deposit and Withdrawal

What is P2P Trading?

How to Create an Offer

Canceling a Transaction Without Operator Assistance

The Transaction Process

Resolving Disputes

Checking Transaction History and Status

Service Rules

How to Avoid Scammers in P2P

Currency Trading Orders

Types of orders

How to create an order

How to cancel an order

The order has not been canceled, or the tokens were not transferred to the account

Where can I see my operations history?

Where can I see my open orders?

I placed an order to buy 100 coins, and only 20 coins were transferred to me. Why?

I placed an order, but for some reason, it was not executed. At the same time, I see that buy orders, with a cheaper price, have already been processed. Why?

Earnings on Limit Orders

OTC Transactions

Creating an OTC Transaction

I Received an OTC Transaction Proposal

Transaction Statuses

Investing

What are Bitbanker Investments

Exploring investment products

How to invest

Monitoring your investment performance

How to Sell My Acquired Products

How Income is Accrued

Manage Your Investments

Risk Disclosure

Deposits

How to open a deposit

Conditions for opening a deposit

When and how can I close a deposit?

Is there a guarantee that I will receive interest on Bitbanker products even if the cryptocurrency market falls?

Where can I view my payment history?

Loans

How to get a loan

Loan terms

How to repay a loan

What happens if you don't pay off your loan on time?

Why is the amount of the loan not equal to the collateral?

Where can I find the history of transactions with loans?

Crypto Payment Processing

How to create an invoice

How to check an invoice payment

Commissions

API Documentation

Widget Installation for Crypto Payment Processing

Promo codes

Referral Program Terms

I Registered Using a Promo Code

A User Registered Through My Link

How to Create a New Promo Code

Where to View Referral Program Statistics

Deleting Your Account

How to Delete Your Account

Account Balance

All your assets are displayed in “Balance” section on the main page.

Here you can see the total balance of all funds and the balance of each asset you have on your account.

Total balance is the total amount of all available funds expressed in the account currency. You can change the account currency in the settings.

Locked — amounts engaged in ongoing operations, such as buy/sell orders placed at your specified price or pending withdrawal requests.

Funds pending – amounts expected to be credited to your account, such as balance top-up requests and pending invoice payments.

To see funds in “Locked” and “Pending” status, click “Show All” in the desktop version.

How to change the account currency

Step 1: Click on the profile icon in the top right corner and select the “Profile” section.

Step 2: Select the currency in which the total balance will be displayed from the drop-down list in the “Account currency” field.