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Frequently Asked Questions

Welcome to Bitbanker
About
Company Information
How to Use
Services and Account Operations
How Can I Track My Transaction?
If you need additional help
Got more questions?
Fee Structure and Limits
Trading Fees
Cryptocurrency Deposits and Withdrawal
Deposit and Withdrawal of Fiat
Transfers within Bitbanker
Application
Mobile app for Android
Web application
Registering and Setting up an Account
How to Register
How to Log in
Account Setup
How to Protect Your Account
Account Balance
Verification (KYC)
What is KYC and Why It Is Necessary
How to Pass KYC Verification
Document Requirements
How long does document verification take?
Why Your Application May Be Rejected
What to Do If Your Application Is Rejected
Security
What is two-factor authentication and how to enable it
Why was my operation blocked? What is suspicious activity?
I changed my phone, I want to transfer Google Authenticator to it
How to change your password
Transaction verification
How to Avoid Scammers
Corporate Account
How to Register a Corporate Account
Authorization, Profile, and Balance
Deposits, Transfers, and Withdrawals
Depositing crypto
Depositing fiat
Depositing Funds via QR Code
Depositing Funds via SBP
Cashless withdrawal to a bank account
Cryptocurrency withdrawals
Withdrawal of fiat funds
What is RUBR?
Transfer confirmation
How to cancel a cash transaction
Transfers within Bitbanker
Cashback for Transfers to Unregistered Emails
How to Transfer to an Unregistered User
What is a Memo and Why Is It necessary?
Virtual payment cards
How do Bitbanker virtual payment cards work
How to issue a card
How to Top Up the Card
How to Freeze or Block the Card
Card Information and Statuses
How to Add the Card to Your Smartphone Wallet
What Can I Pay for with the Card
Terms of issuance and maintenance
Bitbanker Offices and Trusted Exchangers
Moscow
Saint Petersburg
Rostov-on-Don
Krasnodar
Novosibirsk
Yekaterinburg
Stavropol
Voronezh
Kazan
Ufa
Samara
Chelyabinsk
Trusted Exchangers
Notifications
How do notifications work
How to enable notifications in the Telegram bot
How to enable email notifications
Telegram Bot
Connect the Telegram Bot to Your Account
Top Up Your Balance via the Bitbanker Telegram Bot
Check Your Balance
Fund Transfers via the Bitbanker Telegram Bot
Cashback for transfers via the Telegram Bot
P2P Deposit and Withdrawal
What is P2P Trading?
How to Create an Offer
Canceling a Transaction Without Operator Assistance
The Transaction Process
Resolving Disputes
Checking Transaction History and Status
Service Rules
How to Avoid Scammers in P2P
Currency Trading Orders
Types of orders
How to create an order
How to cancel an order
The order has not been canceled, or the tokens were not transferred to the account
Where can I see my operations history?
Where can I see my open orders?
I placed an order to buy 100 coins, and only 20 coins were transferred to me. Why?
I placed an order, but for some reason, it was not executed. At the same time, I see that buy orders, with a cheaper price, have already been processed. Why?
Earnings on Limit Orders
OTC Transactions
Creating an OTC Transaction
I Received an OTC Transaction Proposal
Transaction Statuses
Investing
What are Bitbanker Investments
Exploring investment products
How to invest
Monitoring your investment performance
How to Sell My Acquired Products
How Income is Accrued
Manage Your Investments
Risk Disclosure
Deposits
How to open a deposit
Conditions for opening a deposit
When and how can I close a deposit?
Is there a guarantee that I will receive interest on Bitbanker products even if the cryptocurrency market falls?
Where can I view my payment history?
Loans
How to get a loan
Loan terms
How to repay a loan
What happens if you don't pay off your loan on time?
Why is the amount of the loan not equal to the collateral?
Where can I find the history of transactions with loans?
Crypto Payment Processing
How to create an invoice
How to check an invoice payment
Commissions
API Documentation
Widget Installation for Crypto Payment Processing
Promo codes
Sign Up with a Promo Code
Referral Program Terms
I Registered Using a Promo Code
A User Registered Through My Link
How to Create a New Promo Code
Where to View Referral Program Statistics
Deleting Your Account
How to Delete Your Account
How to Pass KYC Verification

You can complete KYC on either a computer or smartphone. You will need a camera for the process.

The Standard KYC allows you to use all Bitbanker services, deposit, and withdraw cryptocurrency, USD.R, UAE dirhams, and rubles.

Standard PLUS KYC lets you work with currencies such as US dollars and Russian rubles with physical storage in Kyrgyzstan (KGS, USD.k, and RUB.k), as well as Kyrgyzstani som.

Step 1: Open the menu and select the "KYC" section.

Step 2: Choose "Standard KYC" and click "Complete KYC."

Step 3: Confirm your consent for personal data processing: select the appropriate option and click "Continue".

Step 4: Enter your full name, gender, date of birth, country, and registration address on the information screen. Click "Next."

The country listed on the information screen does not necessarily have to match the country of passport issuance.

Step 5: Select the country of issuance and the document type. Then upload a photo or scan of your document and click "Next." If you chose a passport, upload a photo of the main page. If you chose an ID card, upload separate files of the front and back sides of the card.

You can provide a notarized copy of the identity document.

The image must be clear and legible, showing the full document, including its edges. The schematic images provide examples of the document’s placement in the photo or scan.

If you start the verification process on a computer without a camera, you can continue on your smartphone by clicking "Continue on Phone" during the document upload step. The program will generate a QR code, which you can scan with your smartphone to continue the verification from the current step.

Step 6: Enable your camera and click "I’m ready". Follow the on-screen instructions to take a selfie: the system will ask you to remain still and then to rotate your head. Green indicators will show the direction of rotation.

If the face scan fails, make sure there is enough light in the room, try again with a neutral background, or try using a different device or browser. If you still cannot pass the verification, contact support.

You can complete this step on your smartphone if your computer doesn't have a webcam by clicking "Continue on Phone."

Step 7: Select your country, enter your phone number, and click "Send verification code." Enter the code sent to you via SMS and click "Next."

Step 8: Verify your personal information and document photo. Click "Next" if everything is correct. If you find an error or want to upload a different photo, click "Edit".

Step 9: Once the system verifies your information, your status will automatically update, and you will receive a notification about the verification status.